Leadership Essential: Resilience


Times like these need leaders who are resilient in the face of such dramatic uncertainties.  A resilient leader, will almost certainly impart his attitudes, style, qualities and disciplines to the organization, enabling it to operate as a resilient organization.

A "resilient organization" is not one that is simply able to return to where it left off before the crisis. Rather, the truly resilient organization is one that has transformed, having built the attitudes, beliefs, agility, and structures into its DNA that enable it to not just recover to where it was, but catapult forward—quickly.  Resilience is a way of being.

Many leaders today are feeling bewildered and perplexed as to how to lead their companies through and out of this time of uncertainty.  You as a leader are the pilot and your company is the aircraft.  You are flying your organization through unclear cloudy skies.  You must be able to repair your aircraft inflight, you have no time to land and turn it over to a maintenance crew.  Now is your time to demonstrate leadership, guts if you will, that will move your company forward.

Uncertainty makes us deeply uncomfortable. It plays a major role in causing stress, followed by the negative repercussions and inconsistent actions and choices resulting from of that stress. The “uncertain brain” demands more energy from the body, to the point that the body can become overtaxed, leading to various mental and physical consequences. Psychological researchers call this phenomenon the “selfish brain,” as it will eagerly sap the body of its energy in an attempt to find certainty within uncertainty. The brain enters a hyper-vigilant state that demands extra cerebral energy. 

To change how uncertainty affects us, we need to change how we respond to it. Leaders, at least most of them, have what it takes to not just persevere through uncertainty, but to thrive in it, or they would not be in the positions they’re in.  This pandemic has brought on a level of stress unexpected and not a typical environment for the C-suite executives.

To thrive within stress and uncertainty, you need a “seize the day” mentality that emanates confidence, capability and the willingness to take risks. Now is the time to radiate executive presence as a leader, in these five key ways.

1. Embrace disruption
The disruption that brings uncertainty also provides opportunities. It shakes us out of complacency with existing processes and habits, leading us to question what might work better. Novel solutions often emerge from times of great transformation. Embrace the idea of change and work with it, rather than feeling powerless. 

Emphasize to your team that disruption gives you an exciting opportunity. Your company might navigate the changes ahead better than others, coming out in a stronger position, for instance.

Maintaining the status quo is not necessarily the wisest course of action. Many people stay in jobs that don’t challenge them because they feel comfortable. Many employees don’t take risks because they fear the consequences.

Assure your employees that trying dramatically different ideas can propel them to higher levels of success. Sometimes it takes a major event that’s outside of our control to remind us of that.

2. Take bold decisive actions
As a leader, you can give your people a measure of certainty by taking decisive action. While it might seem to make sense on a rational level to wait for all the information before making a decision, at a certain point, the benefits of waiting are outweighed by the negative consequences. People start to feel more anxious and more afraid when they don’t know your course of action. Introduce and implement your decisions with confidence, which will assuage fears about uncertainty.

3. Propel ingenuity
When people feel they can directly influence the course of events, they’ll feel less helpless, lowering their stress. Make sure that everyone knows they have an important job to do in navigating the changes you’re experiencing. People who have agency in a situation will stay more focused on the positive, while coming up with creative solutions that might transcend prior achievements. Empower each person to think outside of the box, bringing new ideas to the table. Emphasize a healthy curiosity about how to respond to the change, inviting novel solutions.

4. Stay agile
Change will be continuously occurring; the atmosphere of ambiguity will not end anytime soon. Emphasizing agility will poise your team to continue responding to change effectively. To build their confidence, remind people of your past successes that emerged from staying agile. As the ability to handle ambiguity becomes more a part of your collective identity, uncertainty will have less of a negative effect on your team.

5. Assemble a team of advisers
Draw upon your collective wisdom by assembling a team of trusted advisers with a variety of perspectives. Analyze the situation together so you can understand it as well as possible from every angle. Collaboratively lay out the best course of action. Maintain a positive tone by affirming that you’re thrilled to have all of these brilliant minds working on the problem. By bringing them all together, you’ll also boost your own credibility, showing you’ve worked hard to solicit all relevant information.

Do these five things, and your team will rally around you, feeling capable of managing the change. As you work to navigate the change together, you’ll build aptitudes that will help you maneuver through any disruption with skill. 

Remember, a resilient leaders shift organizational mindsets, navigates uncertainties, and invests in building trust in order to develop a recovery playbook that serves as a solid foundation for the post-COVID future.  That’s you!  

Care for your own wellbeing every step of the way, which will set a great example for others. Use a daily meditation routine to help you stay grounded, and urge others to try a daily stress-relieving practice that works for them.

The road will be rough and the skies cloudy and blustery, but together with your teams and confidants, you have what it takes to emerge on top!
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Founder/President or email us at — encore2pt5@gmail.com
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